
FAQ
What is the return policy?
What is the return policy?
We offer a 60-day return policy for eligible purchases. If your order arrives damaged, incomplete, or incorrect, please notify us within 60 days of the confirmed delivery date. Once verified, we will provide a replacement at no additional cost or issue a refund, depending on the situation and your preference.
To help us resolve your request quickly, please include your order number and clear photos of the item(s), packaging, and shipping label when contacting support. Returns and refunds are subject to review and approval in accordance with our Return Policy.
How often should I use the wand for best results?
How often should I use the wand for best results?
Most customers use it 3–5 times per week for 5–10 minutes per session. If you’re new to electrotherapy or have sensitive skin, start 2–3 times per week and increase as your skin adjusts.
Is it safe for sensitive skin?
Is it safe for sensitive skin?
Yes, when used as directed. If you have sensitive skin, start with shorter sessions, lower intensity (if applicable), and fewer days per week. Avoid using the wand over irritation, sunburn, open areas, or inflamed skin. Patch-testing your routine is always smart.
Can I use it on active acne or breakouts?
Can I use it on active acne or breakouts?
You can use it to support a clearer-looking complexion, but avoid open wounds or areas that are actively irritated or painful. For active breakouts, keep sessions brief and gentle, and always follow with calming skincare.
What skincare products should I use before or after a session?
What skincare products should I use before or after a session?
Use on clean, dry skin unless your specific instructions say otherwise. After treatment, apply a hydrating serum, moisturizer, and SPF (daytime). Avoid using right after strong actives (like retinoids, AHAs/BHAs) if your skin is sensitive.